Terms of sale

Since 2004 we have been making signature barbecues and grills in Granada, one at a time and made to measure. These terms, together with the quote with drawing that you accept, form the purchase contract. They apply to orders accepted from the date of this version.

The seller is Alberto Oscar Selinger Suárez (Selinger Barbacoas), NIF 45694906R. Email: info@selingerbarbacoas.com. Telephone and WhatsApp: +34 634 787 502. The address is given in the Legal notice.

1. Order, payment and acceptance

• Before you order, we send you a quote with a drawing. The order is confirmed when you accept the quote and pay the 50 % deposit by bank transfer to the account given in the quote, sending us the proof of payment.
• When manufacture is finished, and before shipping, we send you detailed photos of your barbecue.
• The remaining 50 % is paid before the barbecue leaves the workshop. With that payment you accept the piece you have seen in the photos, without prejudice to your legal guarantee.
• The images, configurator drawings and animations on the website are for guidance only, and some are created or modified with artificial intelligence from real products. What you contract is what appears in the quote and in the approved drawing.

2. Lead time

• The lead time is an estimate and counts from the deposit and the approved drawing: approximately 2 months for barbecues for the home and 3 months for large pieces, hospitality or stainless steel. The lead time for your order is stated in the quote.
• It may be extended by a shortage of material from suppliers, by changes you ask for (dimensions, specifications or design) or by causes outside the workshop’s control. If that happens, we tell you the new date.
• The deposit is not refundable if you cancel the order once manufacture has started.
• If the delay exceeds 60 working days beyond the estimated date, for reasons that are not down to you, you may cancel the order: we refund the deposit, less the material already bought for your barbecue.

3. Signature pieces and right of withdrawal

• Each barbecue is a signature piece, with Selinger’s own style, technical standards and design. The photos, plans or references you send us serve as inspiration: we do not make exact replicas of them.
• Because it is made to your specifications and personalised, the right of withdrawal does not apply (Article 103.c of Spanish Royal Legislative Decree 1/2007 and Article 16 of Directive 2011/83/EU). Once manufacture has started, no changes or returns for a change of mind are accepted.

4. Shop accessories

This section applies to accessories that you order and that are not made to measure for you.

• Order and payment. You ask us for the accessory by WhatsApp or email and we confirm the price including VAT, the transport and the lead time. You pay by bank transfer before shipping.
• Withdrawal. If you are a consumer, you have 14 calendar days from receiving the product to withdraw without giving a reason. It is enough to tell us by email at info@selingerbarbacoas.com or in writing. You may use the form at the end, although it is not compulsory.
• Returns. You send the product back to us within 14 days of telling us. You bear the cost of the return, and we give you an approximate figure when we confirm the order if the product cannot be sent by ordinary post.
• Refund. We refund what you paid, including standard delivery, within 14 days at the most of your notice, by the same means of payment. We may wait until we have received the product or proof that you have sent it. You are liable only for any loss in value caused by handling other than what is needed to check the product.
• Made-to-measure products. There is no withdrawal for accessories made to your dimensions or specifications, such as a cross made for your piece or a cover made to order.

5. Delivery and transport

• Transport is quoted separately, depending on the destination. We deliver by pallet, kerbside, to easily accessible areas. Moving the barbecue indoors, unpacking it and positioning it are at your expense.
• Check the barbecue when it comes off the lorry. If you see any damage, sign the delivery note as ‘not accepted’, describe the damage and take photos at that moment. Tell us, with the photos, within 48 hours: with that we claim on the carrier’s insurance and repair or replace what is damaged.
• That notice covers transport damage that is visible on receipt. Defects that appear later are claimed under the legal guarantee.
• On shipments outside Spain there may be customs duties or charges in the destination country, which are not included in the price or in the transport.
• If delivery is delayed for reasons on your side, we will tell you of any storage costs beforehand.

6. Installation, gas and electricity

• Selinger makes and supplies; we do not install or assemble at the destination. Positioning, anchoring, the flue and any building work are done by your installer. We give you a drawing with the real dimensions so that they can prepare for it.
• Our barbecues are heavy: the floor or base must be firm and able to bear that weight.
• Selinger does not install or connect gas or electricity. We leave the opening ready for the equipment; its installation and connection must be carried out by an authorised installer with their certificate. Selinger is not liable for damage arising from that installation or from third-party equipment.

7. Guarantee

• Your barbecue has the 3-year legal guarantee.
• It does not cover natural wear of the paint, damage from misuse or from lack of cleaning and maintenance, or corrosion from leaving it outdoors without protection (see the use and maintenance manual).
• Each piece carries the plate that identifies it as a Selinger. If it is removed or replaced with another brand without prior written agreement with the workshop, Selinger does not provide after-sales service or repairs, and the legal guarantee does not cover damage resulting from that tampering.
• Components from other manufacturers (motors, controls, gas equipment, appliances) carry their manufacturer’s guarantee; we handle the replacement part.
• To make a claim, write to us at info@selingerbarbacoas.com with your invoice, proof of payment and photos or videos of the problem.

8. Businesses and professionals

If you buy as a business or a professional, the right of withdrawal does not apply, and the guarantee is the one stated in your quote or, if it says nothing, the one the law sets for that purchase.

9. Applicable law and complaints

These terms are governed by Spanish law, without prejudice to the protection rules of your country of residence that apply to you as a consumer. If you are a consumer, the courts that the law gives you have jurisdiction, generally those of your place of residence. If you are a business or a professional, the parties submit to the courts of Granada. How to submit a complaint is explained in the Legal notice.

Thank you for choosing a Selinger.

Withdrawal form

Fill it in and send it only if you want to withdraw from the purchase of an accessory (section 4).

For the attention of Alberto Oscar Selinger Suárez (Selinger Barbacoas), info@selingerbarbacoas.com:

I hereby give notice that I withdraw from my contract of sale of the following product: ____________
Ordered on / received on: ____________
Name: ____________
Address: ____________
Signature (only if sent on paper): ____________
Date: ____________